Service & repair center

To ensure your outstanding customer experience, Nitehog offers you impeccable services.



You can overcome most technical challenges on your own. For a more detailed look, feel free to explore our library of frequently asked questions. We cover a variety of topics such as firmware and software updates, image fixes, battery fixes, etc.

Frequently Asked Questions



In case you face a more challenging technical trouble with one of your Nitehog products, you can contact our customer support hotline.

1. Service Center for Germany and Austria

Address: TB Service Thomas Buchholz, Gewerbeparkstr 2, 03099 Kolkwitz, Germany
Support phone number: 0049 355 355 515 75
Email: [email protected]

Working hours:
Monday: 10:00 – 16:00
Tuesday: 10:00 – 16:00
Wednesday: 10:00 – 16:00
Thursday: 10:00 – 16:00
Friday: 10:00 – 16:00

Important: GECKO 35 Pro is only serviced in our service center in Germany.

2. Service Center for the rest of Europe ( including Switzerland)

Address: Technology Park Optix, 4500 Panagyurishte, Bulgaria
Email: [email protected]

3. Service Center for USA

Address: 5135 Edison Ave. Suite 10, Chino, CA 91710
Support phone number: +1 (909) 992-1869
Email: [email protected]

4. Service Center for Australia and New Zealand

Address: Australian Sporting Agencies, 225 Queensport Road North, Murarrie, QLD 4172
Phone: +61 (0)73 519 7599
Email: [email protected]


If your problem is still present after troubleshooting and contacting customer support, you may need to send your product to one of our repair centers for further investigation. By registering in our Repair Manager system, you’ll be able to register your service request, be pointed to the nearest service center and you will receive status updates quickly and securely.

Register repair